EXCHANGE POLICY

Here at GJOCHI, we strive to ensure you are satisfied & love your new GJOCHI items. 

Should there be any reason something isn’t right, we offer exchange within 15 business days for full priced product(s) only (not for products on sale).

To process the exchange request, you need to send us an email request within 5 business days from the receipt of the shipment at info@gjochi.com with the following information:

  • Order number
  • Product code and size you want to exchange
  • Product code and size of the new product you want to receive as exchange
  • Reason for exchange and a picture of the product condition

Once we have received your request for exchange, we will process your request within next 48 hours and confirm you the approval of the request.  

Upon approval of the exchange request, GJOCHI employees notify the courier service to pick up the product you want to exchange from your address and deliver you the new product.

Product(s) exchanged rules:

  • Product(s) can be exchanged only for different size, color, or model of same price or higher.
  • Product(s) must be returned in their original condition, unworn and undamaged. (Please try on shoes on a soft and clean surface before they are worn. We are unable to accept shoes returned with sole markings or scratches.)
  • Product(s) must be returned in their original packaging (including shoe box).
  • Please note, the product(s) exchange delivery costs are borne by the buyer.

RETURNS AND REFUND POLICY 

No return and refund policy. We apologize for any inconvenience! 

Product return and refund is offered only for damaged product(s). The way you can return a damaged product can be found below.

DAMAGED PRODUCT(S) POLICY

The product that is ordered online and received by the courier service, you need to check it immediately after receipt and if there is visible damage, such as torn parts or crumbs, report to the contact center of GJOCHI at info@gjochi.com.

In order to process the complaint, you need to send us an email with the following information:

  • Order number
  • Product code and size you want to advertise
  • Description of the problem you have and a picture of the damaged product

The registration of a product that is damaged must be done within 24 hours from the receipt of the shipment. The product should be packed in its original packaging with label, declaration, and invoice. Also, the ordered product cannot be changed if it is worn or washed.

The complaints are made exclusively online and it is not possible to physically complain, return or replace the product purchased online in our physical stores.

Upon receipt of the complaint request, GJOCHI employees notify the courier service to pick up the product you want to replace from your address and return it to the store.

Once the product is returned to the store, it will be determined if the product is damaged, and then an appropriate replacement is sent, or the paid funds are refunded. If it is determined that the product was damaged due to the fault of the buyer, the complaint will be rejected, and the product will be returned to the buyer at his expense.

Without prior communication and agreement with the operators in the Online Store, through the e-mail info@gjochi.com, you cannot make a complaint in the retail outlets of the ordered product.

The entire product replacement or refund procedure can take between 15-20 business days.

DELIVERY COSTS

In case the product you received is wrong or damaged, the costs of returning the product are borne by GJOCHI.

REFUND OF ASSETS

If you decide to replace the product, to realize a refund, GJOCHI will make the refund exclusively through the process you used when ordering the product.

WARNING

By confirming the order in our online store, you agree to the terms of the complaint.